Analysis of the Level of Customer Service Kohls versus Home Depot Free Essay Example, 2500 words

The main problems faced by Home Depot are that managers are unable to clearly identify the goals of the corporation and find appropriate solutions to improve quality. They do not possess the vision of the problems the company has. To improve Home Depot performance they should take into account the following aspects. The first is the identification of a task and the quality of its fulfillment. The group exists to achieve a common purpose or task, and the leader's actions in one area affect both the others; thus the successful achievement of the task is essential if the group is to be held together and its members motivated to give their best effort to the job. In contrast, Kohl maintains exceptional customer service quality and quality control which helps to ensure long-term success and customer loyalty. Performance and development reviews provide those involved with the opportunity to reflect on past performance as a basis for making development and improvement plans. Obtaining a hi storical perspective through analysis is a necessary part of the review but reaching an agreement about what should be done in the future is what it is all about. We will write a custom essay sample on Analysis of the Level of Customer Service Kohls versus Home Depot or any topic specifically for you Only $17.96 $11.86/page If there is a falling away in commitment, a slackness that creeps in, with deadlines or meetings missed, or hair-splitting or carping, don't avoid the issue tell the team that they exist to support one another in getting the job done. Thus, Kohl s pays more attention to technological innovations and improvements while Home Depot relies on traditional channels of communication. The advantage is that Kohl s meets the requirement of wide audience marketing stylish pieces of furniture. The high quality of products is the main criterion for the company. Taking into account the company s policies, it is possible to say that it does not reduce the costs of production as it can worsen the quality of their products. These marketing principles and marketing approaches indicate economic health and growth of the company which becomes increasingly dependent upon sales as an engine of growth.