The Use Of Communication Boards For Non English Speaking...

The purpose of this quality improvement study was to evaluate nurses’ perceptions on the use of communication boards for non-English speaking patients, primarily Spanish and Russian speaking patients. Background Establishing effective communication with the patient is a critical factor in promoting patient quality care. Good communication is fundamental when providing safe and effective care at the beside in order to increase the quality of patient care. One of the many communicative barriers that exists between patients and the healthcare team are language barriers. Language barriers are considered an initial problem of translation or code-switching. Individuals who speak different languages require a certain code breaker in order to facilitate effective communication (Gregg Saha, 2007). Furthermore, language barriers may hinder the quality of patient care and interfere with optimal clinical outcomes. According to Happ et al., 2011, nurses have the unique responsibility to engage in communication with patients and have control over the timing and method of communication. Evidenced based interventions such as communication boards are needed to improve nurses’ communication skills i n order to achieve effective communication. Literature Review Augmentative Alternative Communication (AAC) techniques involve many ways to solve the communication language barrier and provide the patient and staff an opportunity to carry out effective communication. These type of devices canShow MoreRelatedHow Language Barriers Affect The Patient Safety And Overall Quality Of Care859 Words   |  4 Pagesnonverbal forms of communication. Communication is important. It allows individuals to share information and messages in the form of ideas and feelings (Giger, 2013). It gives us direction and allows us to interact with others. 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